Customer Service Survey

Name

Email Address

Organisation

Select the Service you are evaluating Select the Service you are evaluating Corporate Services Economic Statistics Social Statistics Tourism and Migration Population Censuses and Surveys Other

In general I found the service to be helpful In general I found the service to be helpful Agree Not applicable Disagree

I received the answer to my enquiry within the time requested I received the answer to my enquiry within the time requested Agree Not applicable Disagree

The Staff I interacted with were knowledgeable, polite, and professional The Staff I interacted with were knowledgeable, polite, and professional Agree Not applicable Disagree

Did you find it easy to contact/locate us Did you find it easy to contact/locate us Yes No

What did you enjoy most about our customer services provision? What did you enjoy most about our customer services provision? Building good relationship Clear communication Friendly attitude Helpful & Responsive

Tick the appropriate box where you think needs improvement in our customer service Tick the appropriate box where you think needs improvement in our customer service Seek Customers Feedback Strengthen our Customer Service Team Track Performance of our Customer Service Representatives Self-service [Attending to FAQs and Requests] Provide Fast, Convenient Customer Support Respond on Social Media

Would you recommend our product or service to other people? Would you recommend our product or service to other people? Agree Not applicable Disagree

Feel free to add any suggestions on how the product/service can be improved